KE Co

Ms. Lin, a foreign trade salesperson at RKE Intelligent Technology Co., Ltd., had to temporarily leave her job due to family reasons. However, she still had a large amount of equipment that had been paid for and was currently in production, as well as customers who had already completed transactions and required after-sales support. The situation quickly piled up, creating an urgent need for resolution.

In response to this unexpected situation, RKE acted swiftly and deployed additional personnel to handle Ms. Lin’s clients one-on-one. Some of these clients didn’t speak English, which made communication challenging. Despite this, RKE employees did not back down. They patiently and diligently communicated with customers through various methods such as online remote support, body language, and translation software to ensure that every issue was addressed appropriately.

At the same time, Ms. Lin demonstrated exceptional professional ethics. Despite her family difficulties, she remained committed to the company and her customers, staying in close communication with both company employees and clients to help resolve their issues. Her dedication to her work garnered widespread praise from both the company and customers.

This situation not only highlighted Ms. Lin’s strong professional ethics but also showcased the ability of RKE Intelligent Technology Co., Ltd.’s employees to handle challenges promptly and efficiently. The team’s unwavering commitment to customer satisfaction, along with their adherence to the principles of service first, quality first, and brand first, reflects the responsibility and dedication of the company.

Moving forward, RKE Intelligent Technology Co., Ltd. will continue to uphold these values, consistently improving service quality, offering better products, and striving for a brighter future.